Contents
How do I log a case in Salesforce Marketing Cloud?
Log a Ticket
- First, make sure you are logged in to your Marketing Cloud account in the top right of your screen.
- Under the Support & Services tile, click Get Help.
- Then click Create a Case.
- Select the topic you need help with and then click Next.
- Then choose a category for your issue.
- Click Next.
Where is setup in marketing cloud?
In Marketing Cloud, hover over your username and select Setup. From the Setup screen, type Users into the Quick find box and click Users. Click Create. Enter your email address for the Reply Email and Notification Email Address.
Is there a new marketing cloud login page?
The new Marketing Cloud login page will be available to all Salesforce Marketing Cloud customers. Your Marketing Cloud login credentials will stay the same, and you should continue to use them to log in to the Marketing Cloud. You do not have to do anything different to take advantage of the new page.
Is the Salesforce Marketing Cloud login page changing?
Beginning January 26, 2018, the Marketing Cloud login page will look similar to the current Salesforce login page. The new page is designed to improve your login process and provide you with a more consistent Salesforce experience. The way you access Marketing Cloud is not changing. What is changing?
Do you need to reset your marketing cloud password?
Your Marketing Cloud login credentials will stay the same, and you should continue to use them to log in to the Marketing Cloud. You do not have to do anything different to take advantage of the new page. Also, unlocking your account and resetting your password is now easier with the Forgot Your Password link.
What kind of account do I need for Marketing Cloud?
Marketing Cloud is currently available in Basic, Pro, Corporate, or Enterprise. It’s important to know what edition you purchased so that you understand what products and features are included in your account. If you’re not sure what edition you purchased, talk to your Marketing Cloud account representative.