How do I show knowledge articles in community Salesforce?

How do I show knowledge articles in community Salesforce?

Add Knowledge to the Site Using Topics

1. Click the setup gear.
2. Enter All Sites in Quick Find, then select All Sites.
3. Next to Category 1 Biking, click Workspaces.
4. Select the Content Management tile.
5. Click Topics.
6. Select Navigational Topics.
7. In Enter a navigational topic, enter Customer Support and click + Add.

How do I enable knowledge articles?

Enable Knowledge

1. From Setup, type Knowledge into the Quick Find box.
2. Click Knowledge Settings.
3. Read the information on enabling Salesforce Knowledge in your org.
4. Check Yes, I understand the impact of enabling Salesforce Knowledge.
5. Click Enable Salesforce Knowledge.

Who can view knowledge articles in Salesforce?

User permissions control access to different tasks in Salesforce Knowledge. By default, all internal users with Read permission can read published articles. Assign permissions to agents and authors who publish, archive, delete, and manage articles.

What are two features of knowledge in Salesforce?

With Salesforce Knowledge, agents can:

• Search for articles.
• Refine the results with filters, or data categories.
• Review each article’s title, summary, and properties.
• Depending on article permissions, edit, publish, archive, delete, follow, attach to case, or send as a PDF.
• Sort results.
• View statistic reporting.

How do I enable knowledge base?

Let’s get down to the nitty-gritty and start setting up your Knowledge Base. First you must assign your profile a Knowledge User license….Give Yourself a Knowledge User License

1. From Setup, click Manage Users | Users.
2. Click Edit next to your name.
3. Select the Knowledge User checkbox.
4. Click Save.

How do you enable knowledge in lightning?

Enable Lightning Knowledge

1. From Setup, enter Knowledge in the Quick Find box and click Knowledge Settings.
2. On the Knowledge Settings page, click Edit.
3. Select Enable Lightning Knowledge. Note To enable Lightning Knowledge, you must have one article type.
4. Enable any other Knowledge settings that you want.
5. Click Save.

Where does content management fit in a knowledge management context?

This article examines where content management fits within a knowledge management (or managing knowledge) context. It treats all varieties of content management e.g. web content management, document management or even records management as discrete sub-sets of ‘Enterprise Content Management’ (ECM).

How does knowledge management work in customer service hub?

If the article is rejected, it is sent back for edits or updates. If the article is approved, it is published on the portal. It is also available in search and can also be translated. Turn your customer questions, issues, and feedback into knowledge articles, so other service reps can benefit from them.

How to enable topics for the knowledge object?

First, you have to enable topics for the Knowledge Object. Click Setup. Enter Topics for Objects in Quick Find, then select Topics for Objects. Under Object, select Knowledge. Click Enable Topics. Click Save.

How does knowledge management affect the agent experience?

The changes you’ve made will affect the agent experience. When agents go to create new articles, the settings they made will be reflected. Knowledge Authors can use the templates to create knowledge articles quickly and the fields for the knowledge article are pre-populated according to the selected template.