How do I track emails in Salesforce inbox?

How do I track emails in Salesforce inbox?

In Salesforce Classic, email tracking applies to HTML-based emails and mass emails….Lightning Experience organizations must enable Enhanced Email.

1. From Setup, enter Activity Settings in the Quick Find box, then select Activity Settings.
2. Select Enable Email Tracking.
3. Click Submit.

Can you receive emails in Salesforce?

There you have multiple options for working with emails in Salesforce, both for sending emails from Salesforce and receiving and processing.

How do I record an email response in Salesforce?

Steps to create email service-

1. Click on Setup.
2. Type Email Service on search box.
3. Click on new Email service.
4. Enter the name of Email service.
5. Choose the Apex classes -which is mentioned below.
6. Click on Active check box.
7. Create New Email addresses.
8. Click on save button .

How do I view email activity in Salesforce?

To find the email in Past Activity, click the Activity tab. To open the email’s task record, where you can view the message and related details, click the email link. And if you use Automatic BCC, you can find the sent email in your inbox.

What is inbound email in Salesforce?

What is Inbound Email Service? Inbound Email Service: When we get an email from the external system to Salesforce, the apex class will process the emails, attachments & perform the requested operation. To perform this you have to write apex class by implementing the “Messaging. InboundEmailHandler” interface.

How does email to case work Salesforce?

Email-to-case feature in Salesforce enables you to convert the emails received at your support email address into cases. You can then inject these emails-turned-cases in your organization’s customer support queue and follow a systematic approach to track & resolve it.

What is an inbound email?

Inbound email processing allows users to interact with your application via email. Once you’ve set up inbound processing, the Transactional API handles receiving, processing, and parsing inbound email, then sends the parsed results to your application via a webhook.

What is outbound email in Salesforce?

Outbound email services are used to send an email to the external system using the Apex code. There are two types of outbound email services in salesforce. These are single email messaging and mass email messaging.