How do you assign agents to a Chat button?

How do you assign agents to a Chat button?

From Setup in Salesforce, enter Users in the quick find box and then click on users. Click edit next to a Users name, and then select Live Agent User. Finally, click Save. Once you have created and assigned users, now you need to create and assign live agent skills.

How do I find my deployment ID in Salesforce?

If you navigate to the destination org, Setup | Deployment Status page, you will see all the deployments performed to that org. You can open the details for one of them and you will find the Salesforce Deployment Id.

How do I add a live agent Chat button to my community?

Create a Chat Agent Configuration

1. Enter Chat in Quick Find, then select Chat Agent Configurations.
2. Click New.
3. In the Basic Information section, enter these details.
4. In the Assign Profiles section, add Custom: Support Profile, Standard User, and System Administrator.
5. Click Save.

How do I create a chat button?

Create Chat Buttons

1. From Setup, enter Chat Buttons in the Quick Find box, then select Chat Buttons & Invitations.
2. Click New.
3. Select Chat Button from the Type field.
4. Choose the settings for your chat button.
5. Click Save.
6. Copy the button code, and then paste it on each web page where you’ve deployed Chat.

How do I find the chat button ID in Salesforce?

The Salesforce org ID. To get this value, from Setup, search for Company Information and copy the Salesforce Organization ID. The unique ID of your Chat deployment. To get this value, from Setup, select Chat | Deployments.

What is Chat API endpoint in Salesforce?

Your Live Agent API endpoint is a unique URL that lets you access data from your organization’s Live Agent sessions. To find your organization’s Live Agent API endpoint, from Setup, enter “Chat Settings” in the Quick Find box, then select Chat Settings.

What do I need to set up a LiveAgent account?

1 phone number Connect a single phone number to make and receive calls through your virtual call center. 1 email address Connect one email address with our ticketing software to organize, track, and respond to all email queries in a timely manner. Basic reports Get a complete overview of your analytics and agent’s performance.

How does LiveAgent save you time and money?

From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress. LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order. Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.

How to reach a live agent at the IRS?

All these numbers will get you to live agents. The IRS phone number is 1-800-829-10407AM-7PM mon-fri DO NOT choose the option of refund (see below how to check refund status), you will be sent to the automated tax refunds area. THE Fed IRS Social Security and IRS notices number line is1-800-829-0922.

Do you need a softphone to use LiveAgent?

Connect it with LiveAgent to answer calls on it. There’s no need to use softphones or answer calls in-browser if you’re not into it. Unlimited call recordings All inbound and outbound calls made with LiveAgent are automatically recorded for your convenience.