Contents
How do you assign an article to a data category?
Assigning Data Categories Go to “Setup” and look for the “Quick Find” box. Search for “Data Category Assignments” under the Articles zone. Click “Edit” then choose the categories you want to assign. Click “Save.”
What is category group visibility settings?
The Category Group Visibility Settings related list summarizes which categories users in the role can see, according to category group.
How many categories are there for users?
User Type Categories. Every organization has at least three categories of User Types: Admin User Types, Editor User Types and General User Types.
How to restrict user from view specific article by category?
You can control visibility of category group. Please go through following help documnet: I have tried that. It mentioned that -> ‘Data category visibility can be revoked (set to None) for a particular category group.
Why is data visibility a concern for it?
Data visibility is a relatively new concern among IT business leaders and engineers. This concern stems from the widespread adoption of multiple data-producing applications to improve CI/CD workflows. This brings the problem of having to monitor the data then produced just to maintain peak performance.
What does it mean when an article is not associated to a category?
Articles can be associated to none, one or multiple categories in each group, at any level of the hierarchy. If an article is not associated to a category in a data category group, that means it is not related to the category topic.
How are articles classified in the knowledge base?
Articles in the knowledge base can be classified using data categories to make it easy for users to find the articles they need. Administrators can use data categories to control access to articles. When working with articles, keep in mind that the KnowledgeArticle represents the parent record of all article versions.