How do you handle customer feature requests?

How do you handle customer feature requests?

Your Top 7 Tips For Managing Feature Requests

1. Put everything in one place.
2. Create a system for receiving and managing feature requests.
3. Respond – personally, promptly and honestly.
4. Categorize and Prioritize the requests.
5. Discuss the requests with colleagues and other customers.
6. Stay in touch with customers.

How do you ask a customer for a feature request?

10 Tips to Improve Your Feature Request Responses

1. Let them know what you’re going to do with it.
2. Keep it personal, even if using a saved reply.
3. Give updates rather than making promises.
4. Consider creating a public roadmap and feature request system.
5. Acknowledge that you get it.
6. Understand what they are asking for.

How do you prioritize user stories?

Hold up the first card, read it out loud, and ask the group to “rank” the user story. If you’re using the numerical prioritization method, each member of the group can just hold up fingers (1, 2, or 3 fingers).

What happens when a user asks for a feature?

If you work in customer support, you’ll likely encounter a familiar situation: a user will ask about a feature your product doesn’t support. Even the best products with the most passionate users will have these “ success gaps ” – a disparity between your product and the user’s desired outcome.

What’s the right way to respond to a feature request?

Whether that’s with a polite, personal response, or an actionable idea handed on to product or engineering, when customers have made the effort to offer a feature request or suggestion, it is only right for us to make sure we respond in a manner that builds long-term customer success.

Is it realistic to build every feature request?

Resources at any startup are limited and it’s simply not realistic for your product team to build every feature improvement request that comes in. Instead, you should take a step back and think about whether or not you can solve the customer’s problem without any product being built at all.

How to respond to an unresolved feature request?

Unresolved problems with an existing feature e.g. the customer has experienced a technical issue and is unsure how to make progress. Feature improvements e.g. the customer is not sure on how to achieve a certain result with your product. A brand new feature request e.g. the customer is asking for something that’s not yet supported in your product.