Contents
How do you prioritize your requirements?
Blog: 6 Steps to Prioritizing Your Business Requirements
- Step 1: Understand the Purpose & Strategy for Prioritization.
- Step 2: List the Customer Needs.
- Step 3: List the Requirements.
- Step 4: Facilitate the Rating of the Need / Requirements Interrelationships.
- Step 5: Determine Technical / Development Factors.
How do you say no to a request?
How to politely decline a request
- Understand the reason for the request.
- Brainstorm several solutions.
- Firmly, but gently, decline the request.
- Give a reason for declining the request.
- Offer alternative resolutions.
- As a last resort, ask for help.
- Turning down a meeting.
- Saying no to a project.
How to respond to a substantial feature request?
In one instance, a substantial feature request was implemented only to turn out that the functionality the customer wanted could be achieved by making a minor change to an existing feature in the platform. So we started using the 5 Whys principle to dig deeper into customer feedback.
Is it realistic to build every feature request?
Resources at any startup are limited and it’s simply not realistic for your product team to build every feature improvement request that comes in. Instead, you should take a step back and think about whether or not you can solve the customer’s problem without any product being built at all.
What happens when a user asks for a feature?
If you work in customer support, you’ll likely encounter a familiar situation: a user will ask about a feature your product doesn’t support. Even the best products with the most passionate users will have these “ success gaps ” – a disparity between your product and the user’s desired outcome.
How to respond to an unresolved feature request?
Unresolved problems with an existing feature e.g. the customer has experienced a technical issue and is unsure how to make progress. Feature improvements e.g. the customer is not sure on how to achieve a certain result with your product. A brand new feature request e.g. the customer is asking for something that’s not yet supported in your product.