How do you reply to a feature request?
10 Tips to Improve Your Feature Request Responses
- Let them know what you’re going to do with it.
- Keep it personal, even if using a saved reply.
- Give updates rather than making promises.
- Consider creating a public roadmap and feature request system.
- Acknowledge that you get it.
- Understand what they are asking for.
How do you respond to a customer asking for a product or feature you dont currently have?
Feature requests that you are not working on
- Find their real need. Before replying “No” immediately, pause for a moment and think from your customer’s perspective.
- Offer workarounds. As we talked about in politely rejecting customer requests, there’s some kind of “yes” most of the time.
- Give an honest explanation.
How do you write a feature request?
Writing feature requests and bug reports that get results
- Briefly summarize the request. Ideally this should be no more than a few words.
- Describe the current situation.
- Describe the desired outcome.
- Describe the benefits of the change.
- Describe the negative effects of the change.
How do you politely decline a feature request?
Be nice, open, positive, and explain the real reasons behind why you’re saying no. Your users will get clarification, even if it’s not the answer they want to hear. Plus, they won’t feel discouraged by being rudely denied—which will make them more likely to share more feedback in the future, too.
How do you say no in a positive way?
Here are 10 ways for you to say ‘NO’ in a polite manner:
- I’m honoured but I can’t.
- I wish there were two of me.
- Unfortunately, now is not a good time.
- Sorry, I’m booked into something else right now.
- Damn, not able to fit this one in!
- Sadly, I have something else.
- No, thank you but it sounds lovely, so next time.