How do you share knowledge articles?

How do you share knowledge articles?

Required Editions

1. From Setup, enter knowledge in the quick find box and select Knowledge Settings.
2. Click Edit.
3. Under Sharing Settings, select Use standard Salesforce sharing.
4. Save your changes.
5. To view the sharing settings for Knowledge, from Setup, enter sharing in the quick find box and select Sharing Settings.

Can community users create knowledge articles?

Is that Company Community Users cannot create Articles as they have knowledge one ? As it is not possible to enable ‘Knowledge User’ in their User page and only ‘Knowledge One’ can be enabled for them, Company Community users are not able to create Articles.

What is the best way to share a knowledge article with another user?

if the sharing should be through email.. One other way is to make a a button that emails the link to specific users and you can specific what the mail contains. Otherwise perhaps using the tag functionality with group tags etc can work.

Is knowledge articles are always publicly available for customers?

Knowledge articles are always publicly available for customers. Knowledge articles integrate with Service Console.

Do knowledge articles integrate with service console?

It integrates with the Salesforce console and pushes relevant articles to the top of a list for easy viewing. Support agents can even search the knowledge base further with the help of filters (or data categories) to quickly find the answers they need. With Salesforce Knowledge, agents can: Search for articles.

How do you set up knowledge?

Go with the Flow

1. From the Setup menu ( ), choose Service Setup.
2. To open the Lightning Knowledge Setup flow, click the Knowledge Setup tile.
3. Click Start.
4. In the search box, enter a Lightning Knowledge Author.
5. Select the author and click Next.
6. Enter your data group and data categories and click Next.
7. Click Finish.

How are communities of practice and knowledge sharing related?

Since the essential factor in developing a culture of knowledge sharing is trust, the chapter presents some of the most significant conceptual models of the organizational trust. Communities of practice are social structures that have a high absorptive capacity for knowledge sharing.

Which is the best description of knowledge sharing?

Knowledge sharing can be described as either push or pull.The latter is when the knowledge worker actively seeks out knowledge sources (e.g. library search, seeking out an expert, collaborating with a coworker etc.), while knowledge push is when knowledge is “pushed onto” the user (e.g. newsletters, unsolicited publications, etc).

What are the issues of explicit knowledge sharing?

For explicit knowledge, seven issues have been identified that KM must consider, these are: articulation, awareness, access, guidance, completeness. IT has been identified as a key component of this type of knowledge sharing, facilitating and lowering the cost of the storage, access, retrieval, and variety of explicit knowledge.

How is content management used in knowledge sharing?

IT is useful in most stages of the knowledge sharing process, and it is used for content management as well as data and text mining (looking for hidden knowledge, relationships, etc. within data and documents). Content management systems are used to update, distribute, tag, and otherwise manage content.