How do you update Published knowledge articles?
Edit a published knowledge article
- If the article is already published, click Create new version.
- Edit the KBV and click Save often to avoid losing work.
- When ready to publish, click Publish (if article is marked Internal) or Submit for Review (if article is marked visible for “Public” or “Any HarvardKey User”).
How do you make a knowledge article public?
To make the form editable, click the word here at the end of the message. Enable public or external users to view knowledge articles from the Knowledge Management Service Portal. On the Page form, select the Public check box. Click Update.
What setting allows users to view a knowledge base article even if they are not logged in?
With public setting you can achieve this. Hi Sunit, With public setting you can achieve this.
How to make a KB Article publicly available?
Completing this step will make any KB article without an assigned role available to any unauthenticated user! In order to make your Knowledge Base available without authentication you need to make the UI components (UI pages and UI macros) that display the knowledge base publicly available. This is done via the ‘Public Pages’ table.
How to control public availability of knowledge base content?
You can activate the module if you don’t see it in the list, or you can simply type ‘sys_public.list’ in the left nav filter to bring up the table. The ‘Public Pages’ table shows every page in the system that is available to unauthenticated users. Not all of these records are active however.
How to change the language of a knowledge article?
When you create a new knowledge article, the default language you selected is used. If you need to change the language for a specific article only, select the Summary tab, and then select your preferred language in the Language field. Select Save. The changes you’ve made will affect the agent experience.
How to make your knowledge base available without authentication?
In order to make your Knowledge Base available without authentication you need to make the UI components (UI pages and UI macros) that display the knowledge base publicly available. This is done via the ‘Public Pages’ table. Public Pages can be accessed by admins by navigating to ‘System Definition -> Public Pages’ in your left nav.