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How does live agent work in chatbots life?
When a user enters ‘chat with associate’ or ‘chat with agent’ (this is our trigger), the router understands the intent, sends a request to the hop server, takes care of request (ex: get/post), and then sends the request to live agent server. From now, the control moves from bot to the live agent.
Can you use LiveAgent widget on quriobot?
For this, you cannot use the default widget code that LiveAgent supplies because the chat will only be launched after selecting that option in your Quriobot, so you will need the Advanced Button Integration, with details that can be found here.
What can you do with quriobot live chat?
Quriobot chatbot can be used for lead gen, customer support and feedback. You can easily switch between Live chat and Quriobot. You can try out all the features at Quriobot.com. The best part of this is you can test it out for free. What is Quriobot?
Which is the best chatbot for customer support?
Amazon is one of the companies who use the live chat as a method of support for their customers. Chatbot + Live Agent is an excellent solution for those who have a limited size support team but want to extract maximum return and effectiveness from them. While chatbots handle the standard queries, a live agent takes care of the rest. 1.
How to send optional messages to live agents?
Enter an optional private message to the live agent in the Transfer to agent node. This optional message can be useful if you have multiple topics with Transfer to agent nodes as the information is stored in the va_AgentMessage context variable.
How to use live chat and automatic messaging?
Have the chatbot take over and schedule a demo or send a link to a pricing page. Use preselected replies for quick answers to the most common questions. Combine automation powers into one with automatic links and messages. Have the chatbot take over and schedule a demo or send a link to a pricing page.
Can a live agent see the context of a conversation?
Having access to this context means live agents that are using any connected engagement hub can be notified that a conversation requires a live agent, see the context of the prior conversation, and resume the conversation.