Contents
How does Open CTI work?
Open CTI is a JavaScript API that lets you build and integrate third-party computer-telephony integration (CTI) systems with Salesforce Call Center. With Open CTI, you can make calls from a softphone directly in Salesforce without installing CTI adapters on your machines.
What is a call center definition file?
A call center definition file specifies a set of fields and values that are used to define a call center in Salesforce for a particular CTI system. Subsequent call centers can be created by cloning the original call center that was created with the import.
What is import a call center definition file into Salesforce?
To create your first call center for a CTI adapter that was just installed, you can import the adapter’s default call center definition file into Salesforce: From Setup, enter Call Centers in the Quick Find box, then select Call Centers. This XML file is named after the type of CTI system that the adapter supports.
What is IVR CTI?
CTI (Computer Telephony Integration), is a technology that enables computers to control and manage phone functions. These functions include placing and answering voice, fax, and data calls. IVR (Interactive Voice Response) is a CTI phone application that accepts voice input and/or touch-phone keypad selection.
How to understand the Open XML file format?
This section provides conceptual topics for understanding and working the Open XML file formats and markup languages. How do I… (Open XML SDK)
What does the title of a XML file mean?
For a Word document, the title would be presented with “.DOCX” at the end. XML is a markup language, which means it is a computer language that uses tags to describe components in a file. This XML markup language contains actual words instead of programming syntax. The most popular markup languages are HTML and XML.
What does XML mean in Microsoft Office 2007?
Microsoft Office 2007 and later use XML as the basis for document structure. That’s what the “X” means in the .DOCX Word document format, for example, and it’s also used in Excel (XLSX files) and PowerPoint (PPTX files). So, if you have an XML file, that doesn’t necessarily tell you what app it’s intended for use with.
How to open an XML file in chrome?
If all you need to do is view the data in an XML file, you’re in luck. Just about every browser can open an XML file. In Chrome, just open a new tab and drag the XML file over. Alternatively, right click on the XML file and hover over “Open with” then click “Chrome”. When you do, the file will open in a new tab.