How does the deployment API help you customize your deployment?
Test and preview how the Deployment API can help you customize your deployments. Details added via the Deployment API are associated with the Visitor. When a chat is launched, the Chasitor is associated with the initial visitor. A subsequent request is a new Chasitor associated with the same visitor.
How to pass false to liveagent.init ( )?
This is the same as passing false to liveagent.init () except that it takes higher order of precedence than liveagent.init () with the value true. For example, if you call liveagent.disableOptionalCookies () first and then pass true to liveagent.init () , optional cookies are still disabled.
When to use prechat API for cloud chat?
When a chat is launched, the Chasitor is associated with the initial visitor. A subsequent request is a new Chasitor associated with the same visitor. To create details associated with only one Chasitor, the Prechat API must be used instead. Thank you for your interest.
How to enable tracking optional cookies in LiveAgent?
If they choose to opt in you can pass true to the fourth parameter in liveagent.init () to enable tracking optional cookies. Otherwise, if they choose to opt out, pass false.
How to set custom details in cloud chat?
When you call addCustomDetail.doKnowledgeSearch, the search automatically appears in the Knowledge widget (2). When the agent receives a chat, the set Custom Details appear in a hover window. You can use your consent manager to provide users the ability to opt in or opt out of optional cookies.
How to initialize a cloud chat service?
Assumes a custom field called Company__c was added to the Live Chat Transcript object */ /* For internal or technical details that don’t concern the agent, set showToAgent to false to hide them from the display. */