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How does web to case and email to case work?
Web To Case and Email To Case both use the SuppliedEmail field (that’s the API name of that field — you can see it on your Case Page Layout as “Web Email”) to try to identify the person who submitted the case.
How to automatically create a case in web client?
Make sure that you have the Customer Service Manager, System Administrator, or System Customizer security role or equivalent permissions. When a case creation rule is activated, a corresponding workflow is created automatically. If you create or assign a rule, you must have permissions to perform the same action on workflows.
How to create case auto response workflow in Salesforce?
Case auto-response workflow 1 Click on Setup | Create | Workflows & Approvals | Workflow Rules 2 Click on New Rule 3 Select Case as the Workflow Object 4 Name your Rule and give it a description 5 Evaluation Criteria should be set as created
Can You autocreate a contact from web to email to case?
There’s a very good reason why Salesforce.com does not autocreate contacts from Web To Case or Email To Case, and that reason is that one generally does not know enough about the person to associate him or her to an account. “Can’t you just use the domain from the email address?”
What happens if suppliedemail does not match email address?
If the SuppliedEmail does not match the email address of any known contact in the system then Web To Case and Email To Case will leave the Contact field unfilled — that’s where our trigger comes in. There’s another field called SuppliedName that stores the name the person entered for himself (or the name associated with the email address).
How does apex trigger on contact update field on account?
I’m trying to write an apex trigger on contact that when the field is updated/inserted and it has an account name linked or unlinked to it, it updated on Account “Contact_Exist__c” by an increment of 1 or a decrement of 1. I tried to implement the following (I know its wrong) Final version fixes all my issues.
What are mail contacts in Microsoft Exchange Online?
In Exchange Online organizations, mail contacts are mail-enabled objects that contain information about people who exist outside your organization. Each mail contact has an external email address. For more information about mail contacts, see Recipients in Exchange Online.