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How far back does Einstein activity capture sync?
To get started, connect a Gmail or Office 365 account, and Einstein Activity Capture will begin by logging historical emails and calendar events from up to six months back for Gmail and up to two years back for Office 365.
How events sync with Einstein activity capture?
Einstein Activity Capture checks to see whether an event with the same subject, date, and start and end times exists in both Salesforce and Microsoft or Google. If events match, they’re mapped to each other and begin to sync between applications.
Can you use lightning sync with Einstein activity capture?
Users don’t have to push any buttons to log emails or associate events to Salesforce records. In fact, you can use Lightning for Outlook/Gmail or Inbox with Einstein Activity capture – just like Lightning Sync. But wait, there is more!
Can you delete emails from Einstein activity capture?
Users cannot delete emails from Einstein Activity Capture. This must be performed by a System Administrator. If you migrate away from Einstein Activity Capture at some point in the future and deactivate the service, all of the activities captured by Einstein Activity Capture are no longer displayed in Salesforce on record timelines!
How does Einstein activity capture work in Salesforce?
Einstein Activity Capture acts much like Lightning Sync, in that it connects to Gmail or Office 365. Events will automatically be captured and added to the correct records in Salesforce. But for the first time ever, emails are also captured automatically.
How to set up Outlook integration and Einstein activity capture?
The Outlook integration and Einstein Activity Capture aren’t available in the Trailhead Playground. Click , and select Setup. Enter Outlook in the Quick Find box, and then select Outlook Integration and Sync. Turn on the Outlook integration.