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How is an emailmessage record created in Salesforce?
If your organization uses Email-to-Case, a case is created when an email is sent to one of your company’s addresses. The email, which is related to the case by the ParentID field, is stored as an EmailMessage record. When users view the email, they see the EmailMessage record.
How are email ids linked to emailmessage Records?
Each ID is linked to an EmailMessageRelation record, which represents the relationship between an email message and a Contact, Lead, or User record. Indicates whether the object has been moved to the Recycle Bin (true) or not (false). Label is Deleted. The address that originated the email. The sender’s name. The body of the email in HTML format.
How is access to emailmessage determined in customer portal?
Customer Portal users have read access to EmailMessage if the value for the ParentID field is associated with a case. Otherwise, access is determined by sharing access of the associated task. update () is supported only on records whose Status is Draft.
Is the ID of the current emailmessage polymorphic?
Polymorphic means a RelatedToId is equivalent to the ID of a related object. ID of the inbound or outbound EmailMessage the current EmailMessage is a reply to. It’s not possible to reply to a message whose Status is Draft. Read only.
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Where do I put my email address in Salesforce?
This field should include only email addresses that are not associated with Contact, Lead, or User records in Salesforce. If the recipient is a contact, lead, or user, add their ID to the BccIds field instead of adding their email address to the BccAddress field. Then the email message is automatically associated with the contact, lead, or user.
What does open task mean in emailmessage in Salesforce?
Usually represents an open task that is created for the case owner when a new unread email message is received. A string array of IDs for contacts, leads, and users who were sent a blind carbon copy of the email message.
How long does it take to set up an email in Salesforce?
Have 360 degree information within Salesforce with minimal overhead. Step by Step explanation of email to Salesforce. Get to know how to set up, configure and start using this exception feature of Salesforce within 10 minutes.