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How many emails can be in a Salesforce case?
On-Demand Email-to-Case: Maximum Email Attachment Size is 10 MB. On-Demand Email-to-Case & Email Services: Maximum Number of Email Messages Processed is : Number of user licenses multiplied by 1,000, up to a daily maximum of 1,000,000. For Email Services maximum size of email can be 25MB (Body and Attachment)
What is routing address in Salesforce?
Routing address specifies email ids from which the emails need to be converted as cases. There can be more than 1 routing address for an organization.
What is Email service address in Salesforce?
Email service addresses that you create in your sandbox cannot be copied to your production org. For each email service, you can tell Salesforce to send error email messages to a specified address instead of the sender’s email address.
Can you use routing rules to Route cases?
You can also use routing rules to route cases that are escalated to specific queues. While creating custom apps, you might not have routing rules sets available in your site map. You must add the routing rulesets to the site map for your custom app to access.
Can you restrict which email address you can send an email from?
Unfortunately, there is no way to restrict which email address different users can send emails from. Therefore, we have mail addresses A and B on Email to Case. Matt is on team A and Jim is on team B. Matt and Jim can both send emails on behalf of both addresses. Currently, there is no way to restrict this.
How are routing rules used in customer service?
Use routing rules in Customer Service to route cases to the right people at the right time without any manual intervention. You can also use routing rules to route cases that are escalated to specific queues. While creating custom apps, you might not have routing rules sets available in your site map.
How to set up routing for your organization?
You can set up email routing and delivery options for your organization in the Google Admin console. These options include rejecting, quarantining, or delivering email with modifications. For example, you can route mail to Gmail and an external server or set policies that vary by organizational unit.