How to connect Salesforce and AWS?
Build an Amazon Connect Integration
- Create an Amazon Web Services (AWS) Account. ~15 mins.
- Create an Amazon Connect Instance. ~10 mins.
- Install the Amazon Connect CTI Adapter. ~15 mins.
- Configure a Salesforce Call Center. ~15 mins.
- Test the Amazon Connect CTI Adapter. ~15 mins.
What is the use of AWS in Salesforce?
Deliver Built-in CRM Data and AI-driven Insights for your Agents. Salesforce and AWS have closely collaborated to integrate Amazon Connect into Service Cloud, bringing together phone, digital channels, and CRM data into a single unified console.
How to connect Salesforce to Amazon Elastic Compute Cloud?
Figure 1 – Integrate and extend your applications with AWS and Salesforce. To demonstrate an approach to connecting Salesforce and AWS, we have created a software-as-a-service (SaaS) integration service running in an Amazon Elastic Compute Cloud (Amazon EC2) instance within a VPC.
Is there an Amazon Connect adapter for Salesforce?
Building on the strategic alliance between Amazon Web Services and Salesforce, we are excited to announce the first release of the Amazon Connect Computer Telephony Integration (CTI) Adapter for Salesforce.
Who are the APN’s for AWS and Salesforce?
Salesforce is an AWS Partner Network (APN) Advanced Technology Partner with the AWS DevOps Competency. The announcement from AWS and Salesforce about our extended strategic alliance and how we’re integrating our products underscores the opportunity to help enterprises get more out of their customer data.
How does AWS and Salesforce enable enterprises to do?
The announcement from AWS and Salesforce about our extended strategic alliance and how we’re integrating our products underscores the opportunity to help enterprises get more out of their customer data. Let’s start by putting things into context. Data within organizations is often stored in individual silos across multiple systems and applications.