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How to create custom actions in case feed?
You can create Visualforce pages to use as custom actions in Case Feed. For example, you can create a Map and Local Search action that lets agents look up the customer’s location and find nearby service centers. You can use any Visualforce page that uses the standard case controller as a custom action.
How to change the layout of case feed?
For a layout in the Page Layouts for Case Feed Users section, click [Case feed layout expand button] and choose Edit feed view. (This section appears only for organizations created before Spring ’14.)
How to customize case feed settings in Salesforce?
From Setup, click Customize | Cases | Page Layouts. How you access the Case Feed Settings page depends on what kind of page layout you’re working with. For a layout in the Case Page Layouts section, click Edit, and then click Feed View in the page layout editor.
How to add feed filters to case pages?
Adding Filters to the Case Layout Page To add a standard feed filter to your case layout page: From Setup, enter Cases in the Quick Find box, then select Page Layouts. Click Edit next to the case page layout that you want to add feed filters to.
How does a feed based case layout work?
Gain instant visibility into the timeline of a support case with a flexible, feed-based layout.
How to create custom actions in Visualforce publisher?
From the object management settings for cases, go to Buttons, Links, and Actions. Click New Action. Select Custom Visualforce. Select the Visualforce page you created, then specify the height of the action window. (The width is fixed.) Type a label for the action. This is the text users will see for the action in the publisher.
How to add a page as a custom action?
The company then added the page as a custom action by editing the Case Feed page layout.