How to send an email through Salesforce unit?
1 Gmail and Office 365 handle deliverability and compliance. 2 The emails your reps send through Salesforce come from their Gmail or Office 365 email addresses. 3 Emails sent through workflows and triggers are still sent through Salesforce. 4 Bounce management isn’t supported when you send through external email accounts.
Can a Salesforce email be in plain text?
The email can include all standard email attributes (such as subject line and blind carbon copy address), use Salesforce email templates, and be in plain text or HTML format. You can use Salesforce to track the status of HTML email, including the date the email was sent, first opened, last opened, and the total number of times it was opened.
Where do I find emailmessage object in Salesforce?
But only the EmailMessage record appears on the email detail page. For emails added from Web-to-Lead, Salesforce for Outlook, and Lightning for Outlook, Salesforce stores the emails as task records, even if you have Enhanced Email enabled. Custom currency fields aren’t supported with the EmailMessage object.
How can enhanced email in Salesforce help Maria?
Enhanced Email in Salesforce can help Maria do that. Maria can better support her reps by setting up email features and options that work best for Ursa Major. For example, Maria can: Get access to more details about these features in the Resources section. It comes enabled out of the box, unless you set up your company to use Email-to-Case.
Can a Salesforce Rep send an email through Gmail?
If your reps send email through Gmail or Office 365, Transport Layer Security (TLS) is handled through the external email service and not through Salesforce settings. Email delivery information for Send through Gmail or Office 365 is not available in the email logs. Obtain email logs from Gmail or Office 365 instead.
How are emails saved in Salesforce enhanced email?
With Enhanced Email, emails sent from Salesforce are saved as both EmailMessage records and task records. But only the EmailMessage record appears on the email detail page. For emails added from Web-to-Lead, Salesforce for Outlook, and Lightning for Outlook, Salesforce stores the emails as task records, even if you have Enhanced Email enabled.