What do you do with feature requests?

What do you do with feature requests?

Your Top 7 Tips For Managing Feature Requests

1. Put everything in one place.
2. Create a system for receiving and managing feature requests.
3. Respond – personally, promptly and honestly.
4. Categorize and Prioritize the requests.
5. Discuss the requests with colleagues and other customers.
6. Stay in touch with customers.

What makes a good feature request?

Provide a context to compare the proposed change with the status quo. If it’s a bug, provide the steps to reproduce the bug. If you can’t reliably reproduce it, describe (in as much detail as you can) the conditions under which the bug appeared. If it’s a feature, just briefly describe how things work right now.

How do you say no to feature requests?

How to say no to a feature request

1. Make sure you understand what your customers are requesting.
2. Set your customers requests in context.
3. Craft your responses with care and patience.
4. Show customers you genuinely care about your product.
5. Collect your feature requests in one place – even the ‘terrible’ ones.

How do you respond to a customer asking for a product or feature?

Overarching principles for communicating with customers

1. Be open and honest.
2. Be grateful for their effort.
3. Be courteous, not scripted.
4. Don’t make promises you can’t keep.
5. Show understanding.
6. Find their real need.
7. Offer workarounds.
8. Give an honest explanation.

How do you validate a feature?

When you should validate a feature idea

1. Investigate and deeply understand the problem.
2. Talk to users to understand how they currently use the product, what problems they have, and how they currently try to solve them.
3. Explore several ways of solving that problem for users, not just a single feature idea.

What’s a feature request?

A feature request is an idea a customer sends your way to make you understand how he’s using your product, and what he expects from your product to offer him a better user experience. Feature requests are an essential communication channel between you, the product owner, and your end-users.

How do you politely say no in an email?

50 ways to nicely say “no”

1. “Unfortunately, I have too much to do today.
2. “I’m flattered by your offer, but no thank you.”
3. “That sounds fun, but I have a lot going on at home.”
4. “I’m not comfortable doing that task.
5. “Now isn’t a good time for me.
6. ” Sorry, I have already committed to something else.

How do you respond to a polite request?

How to reply to a customer request: 7 tips

1. Ensure that you have all information you need to respond.
2. Avoid unnecessary complexity.
3. Use the language of the customer.
4. Ask questions in a polite and professional manner.
5. Follow the three S’s when asking a question.
6. Use formatting for important information.
7. Always proofread.

How to track and respond to feature requests?

If you don’t want to show customers your feature request document, if you have one, then at least reply to feature requests with a bit of detail: Thank you for your suggestion. We add all feature requests to our feature request document, using a voting system to track duplicates.

Is there software to collect and organise feature requests?

Trello also has a free plan, but can feel a bit cumbersome, while Jira struggles to track voting (and can be quite complex as well). Both Trello and Jira can be used for feature request tracking though, as we explore in Is there software to collect and organise feature requests?.

Where can I post a feature request for Excel?

Love seeing all the great feature request we get via our User Voice site. Here you can see a list of currently pending reqyest. https://excel.uservoice.com/forums/304921-excel-for-windows-desktop-application/status/1406090 If you have good ideas, let us know and post it here https://excel.uservoice.com/ Aug 29 2016 01:21 AM Aug 29 2016 01:21 AM