Contents
What if I lose my phone with Google Authenticator?
If you have lost or your phone was stolen, anyone may now generate new tokens using your Google Authenticator app. After you recovered access to your Google Account using Backup Codes, go to 2-Step Verification and select the Change Phone option under Authenticator App. Scan the QR code with your new phone.
How do I restore my Google Authenticator to a new phone?
Transferring Google Authenticator from an Old Phone
- Install the Google Authenticator on your new device.
- On your old phone, open the Authenticator app.
- Tap on the three dots in the upper right-hand corner of the screen.
- Tap on Transfer Accounts.
- Tap on Export Accounts.
- Verify your identity.
Can Google Authenticator be backed up?
Now open Google Authenticator on your new Android phone. Tap the menu button at the top-right of the app and choose Transfer accounts. Choose Import accounts. Scan the QR code you have on your old phone.
How do I restore my Authenticator app to a new phone?
Open Google’s 2-Step Verification page in a browser and log into your Google account when it asks you. In the “Authenticator app” section of the page, click “Change Phone.” Choose the kind of phone you are migrating to and click “Next.”
How do I find my Google Authenticator backup key?
Create & view a set of backup codes
- Go to your Google Account.
- On the left navigation panel, click Security.
- Under “Signing in to Google,” click 2-Step Verification.
- Under “Backup codes,” click Set up or Show codes. You can print or download your codes.
What to do if I Lost my Smartphone with Google Authenticator?
What if I lost my smartphone with Google Authenticator or Authy app? There are two ways to restore access to your account if you have lost/changed smartphone with the GA/Authy app you used to log in:
What to do if I Lost my GA / Authy app?
There are two ways to restore access to your account if you have lost/changed smartphone with the GA/Authy app you used to log in: If you have saved the backup code (Secret key or MFA code) – use our What if I want to move my 2FA codes to a new device and I still use the old device? guide to restore access to your account manually.
How can I restore my Google Authenticator account?
Tap Enter a provided key. If you have the code you were given from your previous Google Authenticator session, you should be able to enter that here and continue. Enter your account name and key. If you don’t have either of these pieces of information, you might not be able to recover your account.
What is the backup code for Google Authenticator?
Enter your 8-digit backup code. This is the code you were given from Google Authenticator when you first set up your account. If the code was accepted, you’ll be redirected to your Gmail account. Click to open the latest email from Google that says “New sign-in using a backup code.”