What is a co browser?

What is a co browser?

Cobrowsing (short for collaborative browsing), in the context of web browsing, is the joint navigation through the World Wide Web by two or more people accessing the same web page at the same time.

What is the purpose of co-browsing?

Co-browsing is used to engage with customers interactively and give them an in-person experience during the entire process. It empowers your agents to consult customers’ screens in real-time and guide them through complex transactions, procedures, forms, demos.

What is a co-browsing code?

Co-browsing by code refers to continuing the conversation with the same support agent from different communication channels by sharing the 5-digit unique identification code.

Is co-browsing safe?

Co-browsing is a safe technology precisely because of how it differs from traditional screen sharing. The main practical difference between co-browsing and screen sharing is that, with co-browsing, your agents only have access to your own website’s page on the user’s computer.

How do you implement Cobrowse?

At a high level, the workflow for setting up Cobrowse is:

1. Find your Cobrowse script tag.
2. Customize the script tag.
3. Add the cobrowse script tag.
4. Create and add a cobrowse button to your web page.

How do I use Cobrowse on TurboTax?

At the bottom of your TurboTax page (once you log in) you will see the hyperlink for “Cobrowse” which will be near the “license agreement” and “Security” hyperlinks also at the bottom of the screen.

What is screenshare?

Screen share, also known as desktop sharing, is the practice of sharing the contents of your screen with another device or multiple devices. This can include all the elements on a screen or simply one window, which allows for complete control over the visibility of your desktop and guarantees privacy.

How is Cobrowse?

Cobrowsing can be used in three different ways:

1. ‍Phone calls: The agent asks the customer to read out a PIN from the website.
2. Live chat: The agent offers cobrowsing to the customer during a live chat session, who accepts to begin cobrowsing.

How do I use CoBrowse on TurboTax?

What is CoBrowse liveperson?

CoBrowse enables agents to assist visitors with complicated online tasks and processes. With CoBrowse, agents and visitors browse a brand’s website together. Each can see a virtual mouse cursor of the other, along with illustrations of where they are typing and clicking.

What is Cobrowse on TurboTax?

At the bottom of the page where you see License Agreement Privacy Security, you will see CoBrowse. It is the last option at the bottom of the page. CoBrowse is sharing your screen with a representative. 1. Critter.

How do I screen share on TV?

If you are using Android 4.0 and above, the phone may come with a screen share feature.

1. Ensure that your mobile device and the TV are connected to the same Wi-Fi.
2. From your phone, go to SETTINGS, then select SHARE AND CONNECT.
3. Under SCREEN SHARE category, select SCREEN SHARING or MIRROR SCREEN.

What is cobrowsing software and how does it work?

Cobrowsing software allows agents and customers to collaboratively ‘browse’ a website, web application or mobile app together in real time. Cobrowsing is most commonly used in customer service scenarios, but can also be used by sales teams and other business functions to improve online conversions and experience.

What do you need to know about co browsing?

Co-Browsing is a browser-based solution, meaning that no additional downloads or plugins are needed. This reduces complexity for your visitor, as co-browsing is initiated through a single click from the screen sharing request notification.

How is cobrowsing used in a phone call?

Cobrowsing can be used in three different ways: ‍ Phone calls: The agent asks the customer to read out a PIN from the website. The agent enters the PIN into the agent console to join the session. This PIN can be hidden behind a button in the company’s website by using the cobrowsing API.

How does talkative’s cobrowsing software and how does it work?

Talkative’s cobrowsing solution does not give the chat agent power over the customer’s computer. Agents cannot see the customer’s desktop, or other browser tabs. Customers are asked for permission before allowing an agent to cobrowse with them.