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What is a service cloud feature license?
The Service Cloud User feature license entitles users to additional Salesforce features, such as the Service Console.
What is a service cloud user?
Service Cloud is a Feature license that enables enhanced Case management features (among other things). Like other feature licenses, the User can belong to any Profile, and have any other permissions.
What feature license is needed to use the console for service?
To use a console for Service, users must be assigned the Service Cloud User feature license. To use Chat in a console, users must be assigned the Chat User feature license.
Where do you signify if a user is a service Cloud user?
Where do you signify if a user is a Service Cloud user? The Service Cloud designation for a user is made by checking the Service Cloud User checkbox on the User record.
What does it mean to be a service cloud user?
The ‘Service Cloud User’ box has been around for quite some time. This is the permission that a user requires in order to get access to a console app. You wouldn’t see this box if you don’t have a license which gives your org console access.
What can you do with a Salesforce cloud license?
Often discussed in terms of clouds (i.e., Sales Cloud, Service Cloud, etc.), these licenses give users access to Salesforce’s standard functionality for that cloud. For example, a Sales Cloud license will include access to Leads, Opportunities, and Forecasts.
Why do I need a license for servicecloud?
You wouldn’t see this box if you don’t have a license which gives your org console access. Developer orgs get this box because they have lots of features enabled to allow you to do thorough testing and development.
What kind of licenses are included in sales cloud unlimited?
For example, an org may have both Sales Cloud Unlimited and Service Cloud Unlimited. An add-on, as the name suggests, is an optional supplement. An add-on can include one or more platform licenses, user licenses, permission set licenses, or all three.