Contents
What is case comment?
The body of a case comment or note comprises of four appendages. These are: Introduction. A case comment ought to in a perfect world start with a short passage recognising the subject of the case to give the peruser a reasonable thought in regards to the issues you are going to address in the remark.
What are case comments?
A case comment is your opinion about how a particular court decided a particular case. A case comment lays out, reflects on, and critiques a court’s decision and tells the reader what you think about the decision.
How to notify case owner of new case comments?
What is stated in the Support setting “Notify Case Owner of New Case Comments” is “Use this setting to notify case owner when a comment is added to a case.”. This would be very helpful to get a notification when a customer adds something to the case feed. I have missed updates due to the lack of notifications being sent from this function.
Where do I find case comments in Lex?
You can see the case comment object in the sidebar and the case record that contains the comment in the results. The bottom image shows no search results for the same search. Case Comments are hell in LEX.
How to add case comments in Salesforce Lightning?
In Salesforce Classic you can create Case Comments and decide if the comment should be shared with the Case Contact (external user) – Public and/or Send Customer Notification This feature is currently not available in Salesforce Lightning which is very big gap. I hope it will be considered for future releases.
How to create community case feed in Salesforce?
Salesforce can you shed some light on what’s going on here? From Setup, enter Support Settings in the Quick Find box, then select Support Settings. Select Enable Community Case Feed. Optionally, select Enable Email Notifications for Case Posts (recommended). Click Save.