What is knowledge base in chatbot?
Think of a knowledge base as the brains behind your chatbot. It is a collection, or repository, of information about your company that is maintained by you and deployed by your chatbot at just the right time: when it’s requested.
How do I set up the Einstein bot in Salesforce?
Set Up an Einstein Bot
- Within Experience Builder, click. and select Salesforce Setup.
- From Setup, enter Einstein Bots in the Quick Find box, then select Einstein Bots.
- In the Settings area: Click the toggle next to Einstein Bots to turn it On.
What is knowledge bot?
Knowledge bots are generally most effective when they are designed to guide the conversation. By processing the user’s input in each step and presenting the relevant options, the bot guides the user to the information that they’re seeking.
How do I set up an Einstein bot?
From Setup, enter Einstein Bots in the Quick Find box and select Einstein Bots. Click the toggle on next to Einstein Bots. Click New and select Start from Scratch to follow the setup wizard steps. Your bot will need a name and an assigned language, but you can skip the other setup steps for now.
How to enable chat channel in Einstein bot?
Select Enable Chat Channel (1). To provide your customers with a persistent menu of options for interacting with your Einstein Bot, select Enable Einstein Bots Options Menu (2). Click Save. When you create and edit chatbot dialogs, you can choose to add them to the Bot Options Menu.
How to create case flow in Einstein bots?
Case Flow: a dialog where the bot attempts to find a contact and creates a case More Case Info: a dialog where the bot asks for more information to create a contact, then creates a case To create a dialog group in the Bot Builder, click the plus icon next to the search bar and select New Group. Name the group Knowledge Search.
How do I add a bot to my knowledge base?
To make sure that we wire this dialog to the main bot, add the Search Knowledge Base dialog onto the Main Menu dialog. Click the Search Knowledge Base dialog to build the introductory messages. Click the plus icon and start with a Question Dialog Step. In the Bot Asks field, enter “Great. What would you like to know?” as the message.