Contents
What is Prechat?
Use pre-chat forms in to collect information from visitors and customize their pre-chat experience. A pre-chat form can gather information, such as a customer’s name, email address, and reason for contacting customer support.
What is pre-chat survey?
Use pre-chat surveys to capture preliminary information from a customer. From the responses received, Advanced Work Assignment (AWA) routes chat conversations to appropriate queues and groups. Before entering into a chat conversation, the assigned agent can review the context of the issue.
How do you change a tawk form?
The widget preview on the right side of the screen shows how the widget will appear on desktop if you save the changes you’ve made while editing the widget content. Under Widget State, click the Pre-Chat option. You’ll see a toggle switch below the widget state options to enable or disable the form.
How do you ask a question on chat?
Live Chat Etiquette Basics. How to Ask Questions Correctly
- Smile when asking questions.
- Avoid Yes / No questions.
- Listen and don’t interrupt.
- Explain your misunderstanding.
- Gather as much information as possible about the issue.
- Use correct grammar.
- Don’t be aggressive when asking questions.
- Keep your questions simple.
How does the pre chat form form work?
Gathers the visitor’s first and last name, email address, phone number, and issue, and sets the values to Custom Details. Searches for a contact whose email exactly matches the value provided by the customer in the form.
When to use extraprechatformdetails in a chat form?
With these parameters, you can send information to the agent and to your org beyond what’s shown on the pre-chat form. This parameter allows you to send the agent more information and add information to the chat transcript. The following sample code illustrates the most common fields for extraPrechatFormDetails.
Why do I need a pre chat form on tawk.to?
Most tawk.to users report using a Pre-Chat Form so that they can capture the visitor’s details in case they miss the chat. An alternative to using Pre-Chat Form is to set-up a Chat Rescuer Trigger. A Chat Rescuer is a type of Trigger — or automation — that sends a message to the visitor in the chat if you don’t respond quickly enough.
Is there an alternative to using pre chat?
An alternative to using Pre-Chat Form is to set-up a Chat Rescuer Trigger. A Chat Rescuer is a type of Trigger — or automation — that sends a message to the visitor in the chat if you don’t respond quickly enough. Here are a couple of tips for setting up your Chat Rescuer: 1 – Set the delay — this is how long it will take to send the message.