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What is Salesforce knowledge?
Salesforce Knowledge is an effective knowledge management system that helps solve issues or answer questions of external customers as well as internal employees, by using articles. The Knowledge User can grant read access to guest users to read the articles.
How do I customize my HubSpot knowledge base?
In your HubSpot account, navigate to Service > Knowledge Base. In the upper right, click Customize template. Select a template to use as the layout for your knowledge base. You can preview what the template looks like by hovering over a template and clicking Preview.
How do I create a Salesforce knowledge?
Let’s add a field so you can start capturing knowledge.
- From Setup, type Knowledge into the Quick Find box.
- Click Knowledge Article Types.
- Click Knowledge in the Label column.
- Click New in the Fields section.
- Select Text Area (Rich).
- Click Next.
- Name your new field ArticleBody.
- Click Next.
Is there easy way to customize knowledge articles?
With how the knowledge article functionality is currently implemented in the portal there is not an easy way to customize the article display or enhance it with more functionality like attachments.
How to create a custom knowledge module ( km )?
Double click ‘Insert New Rows’ command to edit it. Rename this command to ‘Insert New Rows Custom’ and hit Save. Remove the existing code under ‘Command on Target’ tab and hit Save. In the ‘Designer’ tab, under ‘Knowledge Modules’, open ‘IKM SQL to SQL Control Append’.
How to create a custom IKM in ODI 11g?
In the ‘Designer’ tab, under ‘Knowledge Modules’, right click ‘IKM SQL to SQL Incremental Update’. Click on ‘Duplicate Selection’ to create a duplicate of this IKM. Rename our new duplicate IKM, to say, ‘IKM SQL to SQL Incremental Update Custom’ and hit Save. This duplicate IKM will be our new custom IKM.
Do you need to edit a knowledge module in ODI?
These Knowledge Modules are fully extensible and can be edited from within ODI Studio. In most cases, these Knowledge Modules do not need to be edited, but there are situations where you may have to, or want to, customize a Knowledge Module to achieve a specific scenario.