When to submit a change request for approval?

When to submit a change request for approval?

Submit the change request for approval after you have completed planning the change request and provided all the information that the approvers require to review the change request. When the change request requires an approval move to the next stage, the word Approval is displayed on the Process Status Flow bar.

Can a change request be changed to authorization status?

Some status transitions in the change request lifecycle can be performed only by users who have been assigned a specific role. For example, while all users can move a change request into Request For Authorization status, only a change manager can cancel a change request.

When does a change request move to pending status?

If no approvers are mapped to an approval phase, or the phase is configured for a self-approval, the change request is refreshed after the approval is complete. If a technical error occurs when the request is sent for an approval, the change request moves to the Pending status with a status reason as Approval Error.

How are status transitions performed in a change request?

Some status transitions in the change request lifecycle can be performed only by users who have been assigned a specific role. For example, while all users can move a change request into Request For Authorization status, only a change manager or a change coordinator can cancel a change request.

How is a change request approved in BMC?

When an approver approves the change request, the change request is refreshed and the updated approval status is displayed in the Approval table on the change form. In BMC Change Management version 8.1.00, if configured, approvers can approve or reject change requests via email.

What happens when a change request is reassigned?

If an approval is reassigned, the new approver is notified. After reviewing the change request, approvers can approve it, reject it, or put it on hold if more information is required. When an approver approves the change request, the change request is refreshed and the updated approval status is displayed in the Approval table on the change form.

What happens if admin approval mode is not enabled?

If Admin Approval Mode is not enabled, the built-in Administrator account runs all applications by default with full administrative privileges. By default, Admin Approval Mode is set to disabled.

How are change requests approved in BMC change management?

You review change requests and provide approval through BMC Change Management. The approvers and the approval phase are viewable on the change form. Approvers are notified when a change request requires their approval. If an approval is reassigned, the new approver is notified.

What happens when an administrator approves an application?

If you don’t enable this feature, you see the prior experience. The administrator approves any user requests for the application before the user can install it on the requested device. If the administrator approves the request, the user is only able to install the application on that device.