Where can I find knowledge articles in Salesforce?
Salesforce Knowledge offers four channels where you can make articles available. Internal App: Salesforce users can access articles depending on their role visibility. Customer: Customers can access articles in a community, site, or customer portal.
How are knowledgearticleversion Records represented in Salesforce?
KnowledgeArticleVersion records represent each version of a given article. The article structure is represented differently between Lightning Experience and Salesforce Classic.
How does Lightning knowledge work in Salesforce classic?
Each unique type of article has a unique object in Salesforce Classic (for example, FAQ__kav for FAQ article types). Lightning Knowledge does not have a unique object for each type because it is handled using the record type. An audience, sometimes called a channel, refers to the types of users who can access an article.
Do you need a license to use Salesforce knowledge?
Salesforce Knowledge users, unlike customer and partner users, must also be granted the Knowledge User feature license. The ID of the user who archived the article. The date when the article was archived. The unique number automatically assigned to the article when it’s created.
Where can I find knowledge articles for customers?
Customer: Customers can access articles in a community, site, or customer portal. Customer users inherit the role visibility of the manager on the account. In a community, the article is only available to users with Customer Community or Customer Community Plus licenses.
How are articles classified in the knowledge base?
Articles in the knowledge base can be classified using data categories to make it easy for users to find the articles they need. Administrators can use data categories to control access to articles. When working with articles, keep in mind that the KnowledgeArticle represents the parent record of all article versions.