Where can I use LiveAgent for customer support?

Where can I use LiveAgent for customer support?

We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity. With LiveAgent we’re able to give our customers support wherever they are. I can recommend LiveAgent to anyone interested in making their customer service better and more effective.

How to enable digital experiences and chat agent unit?

Leave the Adjust your agents’ chat workload as is and click Next. For Website URL, paste the URL you just copied. Click Next. Click the Service tile then Next. Ensure Offline Support is set to Off and click Next. You don’t need to copy and paste the code snippet since your Trailhead Playground already has Chat available.

How to enable chat agent and communities unit in Salesforce?

Click the setup cog and select Service Setup. Enter Communities in Quick Find, then select Communities Settings. Select Enable Communities. Enter a unique value to be used as your domain name and click Check Availability . Note: Keep in mind that you can’t change the domain name after you save it. You have to call Salesforce to change it.

Can a live agent see the context of a conversation?

Having access to this context means live agents that are using any connected engagement hub can be notified that a conversation requires a live agent, see the context of the prior conversation, and resume the conversation.

Why is startchat not working in Salesforce Stack Exchange?

Here is the working code if anyone is interested: was using a different ID. Try to make sure you have the same ID on both places. And make sure you check if the Button Id is online or not using showWhenOnline, otherwise Deployment.js won’t able to open the chat.

How to send optional messages to live agents?

Enter an optional private message to the live agent in the Transfer to agent node. This optional message can be useful if you have multiple topics with Transfer to agent nodes as the information is stored in the va_AgentMessage context variable.

How to save custom details in live chat?

/* Saves the custom detail to a custom field on LiveChatTranscript at the end of a chat. Assumes a custom field called Company__c was added to the Live Chat Transcript object */ /* For internal or technical details that don’t concern the agent, set showToAgent to false to hide them from the display.

How to pass false to liveagent.init ( )?

This is the same as passing false to liveagent.init () except that it takes higher order of precedence than liveagent.init () with the value true. For example, if you call liveagent.disableOptionalCookies () first and then pass true to liveagent.init () , optional cookies are still disabled.

How to enable tracking optional cookies in LiveAgent?

If they choose to opt in you can pass true to the fourth parameter in liveagent.init () to enable tracking optional cookies. Otherwise, if they choose to opt out, pass false.

How to connect power virtual agents to omni channel?

The setup starts in Power Virtual Agent with connecting Omni Channel, then moves on to just modifying the topic to include the escalation trigger. It then covers configuring the bot in Omni Channel with the Queue and routing rules to provide an experience of initial self service and escalation capabilities to a real omni channel user.

How to create custom dashboards in Azure application insights?

On the dashboard pane, select New dashboard then Blank dashboard. Type a name for the dashboard. Have a look at the Tile Gallery for a variety of tiles that you can add to your dashboard. In addition to adding tiles from the gallery, you can pin charts and other views directly from Application Insights to the dashboard.

How are virtual agents connected to real life?

For perspective, in the Supervisor Dashboard, when the Virtual Agent has started a conversation, without a human being in scope, this conversation can be seen in this dashboard where the ‘Active Agent’ is the Virtual Agent and can be monitored by the Supervisor. This has covered the expected behaviour from a customers perspective.

Can a power virtual agent be used on a live website?

It’s not intended for production uses, for example, you shouldn’t use it directly with customers. You should publish and use the bot on your live website for production scenarios, such as a help bot on your help webpage for customers to interact with. Learn more about what you can do with Power Virtual Agents.

Can you share a live website with a chatbot?

To share the demo website link, copy the demo website URL and share it with your teammates directly. You can add your bot to a live website as an IFrame. Your live website can be a customer-facing external website or an internal site, like a SharePoint or Yammer site.

How can I add a live chat to my website?

Simply set up your chat box under your account and then add it to your website using a WordPress plugin. Sendinblue allows you to easily convert your website visitors into customers by answering their last minute questions via live chat. The chat integrates with Sendinblue marketing automation which enables you to capture more leads.