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Which platform is used to integrate Salesforce with Facebook and Twitter?
Service Cloud
Salesforce’s Service Cloud simplifies the Facebook and Twitter monitoring and response process.
What Facebook does Salesforce use?
“Salesforce helps us make the world more open and connected,” he’s quoted as saying. The page says, “Facebook uses Sales Cloud to manage ad sales and keep track of advertisers’ contact and account information.”
How to integrate Salesforce with Twitter and Facebook?
So to integrate Salesforce with Twitter and Facebook what will be required is a particular Twitter account for Twitter integration and a Facebook account and page for Facebook intergration. Once the accounts are setup they need to be validated. Once Validated the integration between Salesforce with both the social medias is almost done.
How to integrate your Salesforce CRM with Facebook?
Go to Setup > enter the social account you want to add > Social Accounts > Contacts Settings > Select the social networks you have access to. Click on Save and done. Lets discuss in detail, how to integrate your Salesforce CRM with Facebook, the most commonly used social media platform. How to Integrate Salesforce with Facebook?
Associating a Salesforce record with a social media account doesn’t bring about any change on the social network. For instance, when you connect a contact with a Twitter account, you don’t turn into a Follower of that account on Twitter. Salesforce never posts anything about your or your activities to your social media account.
How to add Facebook account to Salesforce account?
From the Setup menu in your Salesforce Account, enter the Social Accounts that you want to add to the Quick Find box. Thereafter select the ‘Social Accounts’ and ‘Contacts Settings’ option given right there. Choose the social networks that your association can currently access.