Why does my phone go black when I try to hang up?
Reason. The most common reason for this issue is that the proximity sensor on your phone is not working correctly. After you’re done with your conversation and remove the phone from your ear the sensor is then supposed to unlock your screen and allow you to end the call.
What do you do when your phone screen goes blank?
Depending on the model Android phone you have you may need to use some combination of buttons to force restart the phone, including:
- Press & hold the Home, Power, & Volume Down/Up buttons.
- Press & hold the Home & Power buttons.
- Press & hold the Power/Bixby button until the phone shuts down completely.
How do I keep my Android screen from turning off during calls?
From a Home screen, tap Phone (lower-left). Tap Call settings or Settings. If needed, tap Call on the settings page. Tap Turn off screen during calls to enable or disable.
Why does my iPhone screen turn off during a call?
An iPhone’s proximity sensor determines how close your iPhone’s screen is to your body. When the sensor detects that the iPhone is next to your ear or another body part, it temporarily turns off its display to save battery.
What to do when your phone is stuck on your screen?
After you’re done with your conversation and remove the phone from your ear the sensor is then supposed to unlock your screen and allow you to end the call. Try and run a proximity test on the device.
Why does my phone screen light up during a call?
Screen doesn’t light up when you need to use the dial pad during the call. Screen is unresponsive and doesn’t wake up even after pressing the power button. You may try the following troubleshooting steps to fix the problem:
Why does my cell phone screen turn black?
If you encounter the following problems on your phone: Recipient can’t hang-up the call due to the black screen. Screen doesn’t light up when you need to use the dial pad during the call. Screen is unresponsive and doesn’t wake up even after pressing the power button.
What should I do if my Samsung Galaxy won’t wake up?
Whether or not there is something blocking the proximity sensor, pressing the home button should still activate the screen. You can try this yourself: Make a call and cover the sensor with your hand. The screen will black out. Without moving your hand away, press the home button. The screen will wake up.