Contents
Why is fixing bugs important?
In many cases, it’s worth it for companies to delay the release of an app if it gives them more time to eliminate disruptive bugs that are sure to garner negative customer reviews. Effective bug fixing can not only make an app more appealing to users, but also benefit the reputation of the company that developed it.
Is the process of finding and fixing bugs?
The process of finding and fixing those bugs is called debugging.
How do I fix app bugs?
Some of them can be easily fixed following the steps below: On your Android settings: Search for the option Apps & Notifications, then App info, search for Kyte, tap on storage & memory. Here you need to tap on Clear cache, and after that on Clear data.
What to do when a customer complains about a bug?
The customer hasn’t been trained enough to understand the distinction between a bug (which you must fix) and content (which they must modify). You can help to clarify things and make it better for both you and the client. I have found that it’s best to respond to this sort of report by:
Can you close a bug report as ” not bugs “?
Bring it up with your manager and you may consider becoming the customer service agent. You cannot just close the bug reports as “not bugs” and respond with a gruf reply of “This is your issue.” to the customer.
What to ask when a bug report is created?
Cut out unwanted detail: any decent bug tracking tool will provide you a myriad set of fields and a bevy of customisations to allow you to enter a gazillion parameters that specify the system, component, function, feature, program, type of test, etc.
How to deal with difficult customer service problems?
Difficult troubleshooting is needed (e.g. IT team needs to fix a bug or you deal with a third party to have the problem solved), Communication in your team reminds of Michael Bay movie (lot’s of stuff happening and nothing really makes sense). Since you can’t do much about it, you can still make it less painful for your customer and for you.